FREQUENTLY ASKED QUESTIONS
HOW IS IT BEST TO GET IN TOUCH?
Our super-efficient PA Jurate (pronounced: you-rah-teh) is always quick to respond to enquiries and questions. She will always ask for all of the important information we need.
Clients are in exceptionally good hands from the moment they get in touch and are never short of compliments for Jurate’s efficient and friendly communications.
WHAT INFORMATION DO YOU NEED FROM CLIENTS?
By including all of the info below we can deal with enquiries more efficiently:
- Name of the client;
- The course or masterclass that the client is interested in; and
- If the enquiry is for a course, a selection of dates that the client would be available to start the course from.
DO YOU CHARGE TRAVEL COSTS?
Travel expenses are only applicable for courses booked away from the Kristina Gasperas Makeup Studio in central Richmond, Surrey (postcode: TW9 1EU). For mainland UK we don’t charge for travel for the first 20 miles from the Studio, thereafter travel charges are 50p per mile (based on the return journey).
For course bookings outside of the mainland UK we charge for the following:
- Travel expenses to and/or parking at the airport. If travel to the airport is by car 50p for every mile outside of a 20-mile road distance from the Studio is charged and is based on the return journey;
- Return flights for all team members booked from/to convenient airports; and
- Return travel between the airport and accommodation at the destination as well as any additional travel required at the destination.
DO YOU CHARGE ACCOMMODATION COSTS?
Accommodation expenses are only applicable for courses booked away from the Kristina Gasperas Makeup Studio in central Richmond, Surrey (postcode: TW9 1EU). For mainland UK bookings accommodation expenses will be charged if the booking is to start prior to 8am and is over 50 miles from the Studio.
For bookings outside of the mainland UK airport accommodation expenses will be charged for UK flights leaving prior to 8am from an airport over 50 miles from the Studio; and for flights back to the UK leaving prior to 8am from an airport over 50 miles from the accommodation used at the destination.
Accommodation expenses will also be charged for accommodation at the destination.
The specifics of these charges can be discussed during the booking process.
HOW DO I SECURE MY BOOKING?
To secure a booking with us please confirm by e-mail and our PA Jurate will send an invoice for a deposit (amount varies depending in the course/masterclass – details can be found in the individual course/masterclass pages).
This secures your booking on the course/masterclass at the agreed date and time. The deposit is deducted from the final amount due. Enquiries for which a deposit has not been paid are not confirmed and therefore the booking cannot be guaranteed.
WHAT ARE THE PAYMENT METHODS?
For deposits: payments can be made by cheque, bank transfer or debit/credit card via a secure payments link which our PA will provide. Bookings are only secured once payments have cleared.
For the wedding day bill in full: Jurate will e-mail an invoice 2 weeks before the wedding date and the payment in full should be made at least a week before the big day by either cheque, bank transfer or a secure payments link which can be provided.
Alternatively, cash can be paid on the day. Just let Jurate know that this is preferred.
For other non-wedding services: payments can be made in advance by cheque, bank transfer debit/credit card via a secure payments link. On-the-day payments can be made in cash or by debit/credit card.
We accept all major debit/credit cards except for American Express.
Please make cheques payable to Kristina Gasperas Makeup Artist Ltd.
WHAT IS THE CANCELLATION POLICY?
For courses the deposit will be refunded if we are notified of the cancellation 12 weeks or more before the course start date, the deposit will be retained if less than 12 weeks notice is given.
For masterclasses no charge will be incurred if we are notified of the cancellation 24 hours or more before the masterclass date, the full charge for the masterclass will be incurred if less than 24 hours notice is given.
Charges will be incurred for expenses due to cancellations where travel and/or accommodation have already been paid for by us and are non-refundable from the provider.
Cancellations can only be accepted via e-mail, verbal cancellations cannot be accepted.
DO YOU SELL GIFT VOUCHERS?
Yes! Gift vouchers are available for all our courses and masterclasses. These can be issued electronically or printed and mailed.
WHAT IS YOUR POLICY ON DISCOUNTS/SPECIAL RATES?
If a discount or special rate is offered it is only valid if confirmed by us in an e-mail, we don’t offer verbal agreements regarding discounts/special rates.
ARE YOU INSURED?
Yes, personal liability insurance is assured.