TERMS & CONDITIONS
The Client: The recipient of the service
The Company: Kristina Gasperas Academy Ltd
The Agreement: The agreement between the Client and the Company, confirmed by e-mail, for provision of the service
The Fee: The amount payable by the Client to the Company for the service in the Agreement
The Studio: Kristina Gasperas Makeup and Hair Studio, 5A-7A Golden Court, Richmond, Surrey TW9 1EU
Course/Masterclass bookings are secured upon receipt of a deposit, the amount of which varies depending on the course/masterclass and can be found on the appropriate webpage for the course/masterclass. Receipt of a deposit payment confirms the Agreement and secures the Company’s availability on the agreed date and time for the agreed Fee.
The deposit is deducted from the final Fee due. Enquiries for which a deposit has not been paid are not confirmed and therefore availability cannot be guaranteed and an Agreement is not formally in place.
Deposits are non-refundable if a cancellation is received less than 12 weeks before a course/masterclass.
Cancellations are only deemed valid if received via e-mail.
The Fee is always agreed via e-mail, verbal agreements are not offered as they are not deemed valid by the Company.
The Company reserves the right to cancel special offers and rates at any time, with the exception of where an e-mailed Agreement is already in place with the Client.
Travel expenses are incurred for courses booked away from the Studio. A rate of 50p for every mile outside a 20-mile road distance from the Studio is incurred for courses booked within the mainland UK, this is based on the return journey.
Distances are calculated using an on-line journey planner and travel expenses will be agreed between the Company and Client as part of the Agreement.
If required, alternative methods of transport other than motor vehicles, such as rail or flight will be discussed and agreed with the Client during the booking process.
For course bookings outside of the mainland UK the following travel expenses are incurred:
- Travel expenses to and/or parking at the airport where the Team member(s) will be travelling from. If travel to the airport is by car 50p for every mile outside of a 20-mile road distance from the Studio is charged and is based on the return journey;
- Return flights for all Team members booked from/to convenient airports. The Company will always endeavour to find the most cost-effective option; and
- Return travel between the airport and accommodation at the destination as well as any additional travel required at the destination related to the course.
Road distances are calculated using an on-line journey planner and travel expenses will be agreed between the Company and Client as part of the Agreement.
ACCOMMODATION EXPENSES FOR BOOKINGS WITHIN THE MAINLAND UK
For a course that is booked to start prior to 8am and is over 50 miles from the Studio accommodation expenses will be incurred, this will be discussed and agreed with the Client during the booking process.
The Company will always endeavour to find the most cost-effective option.
ACCOMMODATION EXPENSES FOR BOOKINGS OUTSIDE OF THE MAINLAND UK
Airport accommodation expenses will be charged for UK flights leaving prior to 8am from an airport over 50 miles from the Kristina Gasperas Makeup and Hair Studio; and for flights back to the UK leaving prior to 8am from an airport over 50 miles from the accommodation used at the destination.
Accommodation expenses at the destination of the course will also be incurred however all accommodation expenses will be discussed and agreed with the Client during the booking process.
The Company will always endeavour to find the most cost-effective option.
An invoice for the balance of the Fee will be sent from the Company to the Client 2 weeks before the start date of the course/masterclass, unless the course/masterclass is in less than 2 weeks’ time in which case it will be sent immediately after the booking has been secured.
Full payment of the balance of the Fee is required 3 weeks before the course/masterclass, if the course/masterclass is less than 3 weeks away full payment is required to secure the booking. The only exception to this is where the Client has agreed with the Company to pay the Fee in cash on the first day of the course or the day of the masterclass.
Payment can be accepted by cash, debit/credit card (except for American Express), bank transfer, cheque (made payable to Kristina Gasperas Academy Ltd) or via a secure on-line link that is e-mailed to the Client by the Company. Only cash is accepted for payments on the first day of the course or the day of the masterclass.
For deposit payments by cheque and bank transfer, the booking is only confirmed once the cheque or bank transfer has cleared in the Company’s bank account. Cheques can only be accepted for final balance Fee payments if received at least 4 weeks before the course/masterclass.
It is the Client’s responsibility to inform the Company or Team member who is engaged to provide the course/masterclass of any potential issues such as but not limited to medical conditions and mobility requirements. Neither the Company nor Team member can be held liable for any condition that arises or loss incurred by the Client if the Client has not informed the Company and/or Team member of any known conditions as stated above, or of any conditions unknown to the Client at the time of the course/masterclass.
The Company and/or Team member reserve the right to cancel the Agreement if the behaviour of the Client is deemed inappropriate and/or if the Client reports a condition that the Company and/or Team member deem as a risk to the Client’s health and well-being. In these cases any payments that have already been made by the Client for the course/masterclass are non-refundable.
The Company will always endeavour to honour the Agreement to the best of its ability.
There may be circumstances beyond the control of the Company where a Team member is unwell, delayed or otherwise unavailable, sometimes at short notice. In such a case the Company will inform the Client at its earliest convenience and endeavour to make favourable alternative arrangements if possible.
The Company reserves the right to offer the Client compensation in the event that it is not able to honour the Agreement. This is entirely dependent on the circumstances and will be discussed openly and honestly with the Client.
Payments that have already been made to the Company for a course that is subsequently cancelled less than 12 weeks before the Event will be retained.
Cancellations received less than 24 hours before a masterclass will incur the full Fee for the service.
Cancellations for services booked where travel and/or accommodation expenses have been paid for by the Company and are non-refundable by the provider will incur the full reimbursement from the Client to the Company for the travel and/or accommodation costs paid.
Cancellations are only valid via e-mail, verbal cancellations are not accepted as they are not deemed valid by the Company.
PHOTOGRAPHY & USE OF IMAGES
Photographic/video images of the Client will not be used by the Company in promotional material unless the Client’s express permission has been granted.
Gift vouchers are only available as e-vouchers sent via e-mail. They are valid for 12 months from the date of issue and are not transferable. A full refund will only be made if cancelled within 14 days of purchase. Once a date has been booked for the gift voucher service it can be changed once if we are informed with more than 48 hours notice.